PhoneBurner vs Orum for outbound calling: power vs parallel, the real cost, and which to buy
PhoneBurner and Orum both promise more conversations, by opposite methods. PhoneBurner dials one number at a time and greets every answer with no delay; Orum rings several numbers per rep and bridges whoever picks up. PhoneBurner prints its prices, Orum prints a nine-seat minimum and a form. I priced a team of one, three, five and ten on both, with the minutes, against the dialer I build, which sells both modes in one seat, and I say where each of them wins.
Weighing more than these two? The field is ranked on the best power dialer software in 2026, and priced by true monthly cost on the cheapest power dialers, ranked by real entry cost. If the shortlist is only multi-line tools, the cheapest parallel dialer prices every one of them for one rep and for three.
PhoneBurner vs Orum at a glance: who to pick, and why
| Tool | Price | Pick it if | Key advantage |
|---|---|---|---|
| DialSheet | $29/seat, month to month; free to start | You want a 2–5 line parallel dialer and a single-line power dialer in one seat, with no annual contract and no seat minimum | $156 a month all in for a rep parallel-dialing 300 a day; AI call summaries in the seat |
| PhoneBurner | $140–$183/user/mo yearly, $165–$215 monthly | One rep dials a single line past about 516 numbers a day and wants email, SMS and lead distribution in the same tool | Unlimited calling in the seat, no connection delay on answer, CRM with workflow automation and 100+ integrations |
| Orum | No public price; ~$250/user/mo reported, 9-seat minimum | A funded floor of 9+ SDRs wants up to 10 lines a rep, a virtual sales floor and AI roleplay | Up to 10 lines on Ascend, data enrichment, international calling and a live salesfloor with Rooms and Live Listen |
phoneburner.com/pricing and orum.com/pricing read November 7, 2026; Orum's price is reported (marketbetter.ai, Klenty, CloudTalk, Vendr), not published. DialSheet figures computed from our published pricing and Twilio's US rates, with the method in the cost section below.
Power dialer vs parallel dialer: what PhoneBurner and Orum each do
| PhoneBurner | Orum | |
|---|---|---|
| How it dials | One number at a time per rep; the next dials when the rep hangs up | Several numbers per rep at once, the first live answer bridged (up to 5 lines Launch, 10 Ascend, reported) |
| Cheapest plan | Standard $140 yearly / $165 monthly, connects by calling the rep's own phone | Request pricing; 9-seat minimum |
| Browser softphone | Professional, $165 yearly / $195 monthly | Included |
| Minutes | Unlimited power dialing on every plan | Unlimited dials on paid plans; US, Canada and 160+ countries |
| CRM, email, SMS | CRM and email on every plan; SMS on Premium, 1,000 a month then $15 per 1,000 | Logs to your CRM; no email or SMS sending |
| Coaching | Live monitoring and coaching from Professional | Live Listen in every package; AI roleplay and scorecards as a paid add-on |
| Spam protection | ARMOR add-on, no published price | Number Temperature (hot and cold numbers), up to 10 caller IDs a month |
Facts from phoneburner.com/pricing, phoneburner.com/homepage/orum-alternative and orum.com/pricing, read November 7, 2026.
The method decides the rest. A single-line dialer keeps the rep talking to everyone who answers with no gap, which suits warm lists, callbacks and expensive leads. A parallel dialer buys more live conversations an hour from cold lists where most numbers ring out, at the cost of a beat before the rep is on. If you are deciding between the two methods rather than the two vendors, parallel dialer vs power dialer walks through when each pays.
PhoneBurner vs Orum cost for a team of 1, 3, 5 and 10
PhoneBurner’s seat includes its calling, so its columns are the whole bill before add-ons. Orum publishes no price, so its column multiplies the reported Launch figure by its 9-seat minimum. DialSheet is $29 for the first seat and $29 for each after it, and Twilio bills your own account ~$0.014/min on the carrier leg, $0.004 a minute on the browser leg including ringing, and ~$1.15/month a number. The parallel column adds Twilio’s $0.0075 answering machine detection on every dial.
| Reps | PhoneBurner Standard, yearly | PhoneBurner Professional, yearly | PhoneBurner Professional, monthly | Orum Launch (reported) | DialSheet, 200/day single | DialSheet, 300/day parallel |
|---|---|---|---|---|---|---|
| 1 | $140 | $165 | $195 | ~$2,250 | ~$83 | ~$156 |
| 3 | $420 | $495 | $585 | ~$2,250 | ~$249 | ~$468 |
| 5 | $700 | $825 | $975 | ~$2,250 | ~$415 | ~$780 |
| 10 | $1,400 | $1,650 | $1,950 | ~$2,500 | ~$830 | ~$1,560 |
Method: per-seat price times reps, with Orum's 9-seat minimum applied, checked November 2026. DialSheet columns assume 25% of dials reach voicemail (one billed minute each) and 10% reach a person for three minutes, over 21 working days, with one local number per rep, and include all telephony.
PhoneBurner for outbound calling: what a sales team gets
PhoneBurner is a mature single-line power dialer with a CRM wrapped around it. Every plan includes unlimited power dialing, workflow automation, cadences, custom dispositions, one-click voicemails, email sending and tracking, and U.S.-based support. The tiers decide how the rep connects and what else comes with it: Standard at $140 connects by ringing the rep’s own phone, Professional at $165 adds the browser softphone, Krisp noise cancellation and live call monitoring, and Premium at $183 adds a PhoneBurner number, inbound routing, transcription with an AI note-taker and SMS. Recording storage runs 30 days, 90 days and unlimited across the three. It suits reps working warm or expensive leads who want every answer greeted instantly and email and text in the same tool.
Orum for outbound calling: what a sales team gets
Orum is a parallel dialer for SDR teams. Both packages include unlimited dials, power and parallel modes, data enrichment, AI detection, international calling, voicemail drop and a voicemail sequencer, AI call summaries, number temperature to rest hot numbers, and a virtual salesfloor with Rooms, screenshare, Live Listen and Slack. AI roleplay agents, scorecards and a coaching portal are a paid add-on, and Ascend Limited is a cheaper seat for AEs who dial part-time. The 9-seat minimum is printed; the price is not, and the reported figures range from ~$100–$200 negotiated to ~$500 on Ascend. The full breakdown is on Orum pricing, and the head-to-head with its closest rival on Orum vs Nooks.
PhoneBurner vs Orum reviews: what people complain about
PhoneBurner
The price per seat, $140 at the bottom on a yearly contract and $165 monthly, is the highest on twinsai.com’s October 22 list of power dialers; the browser softphone needs the $165 tier; and ARMOR, Numbers and Connect Scores are add-ons with no published price, so number protection is a sales call. One line per rep is a choice PhoneBurner defends, and a cost on cold lists where most numbers ring out.
Orum
No published price and a 9-seat minimum (PhoneBurner’s comparison says 10). Parallel calls open with a short delay before the rep is on, which PhoneBurner’s page calls awkward. In r/sales dialer threads, a former Orum user wrote that it worked most of the time but did not lift their conversion rate, and PhoneBurner notes Orum sends no email or SMS.
What DialSheet does not do
- No predictive dialing and no ten-line mode: parallel tops out at 5 lines a rep, with a live rep on every bridged call.
- No virtual salesfloor, AI roleplay agents or bundled data enrichment, which Orum sells to large SDR teams.
- No minutes in the seat: Twilio bills your own account, which takes about five minutes to set up (or a managed line at $49/month).
- No contact database and no inbound phone system for the rest of the company; if you need one too, MightyCall vs OpenPhone (Quo) prices the two small-business options.
If the purchase is a dialer for reps who need more conversations an hour, with a single line for the lists that deserve it, none of those is the deciding line, and DialSheet does both month to month with no seat minimum.
Who runs on it
Production numbers on our customer pages, and a customer's own story on their own site.
- dialsheet.ioUK accountancy practiceA UK accountancy practice put a 9-rep outbound floor live in one day
- dialsheet.iotwo-seat property acquisition teamA two-seat acquisition team sustains 8,200 dials a month on $29 software
- goodroofing.caHow we book estimatesA Calgary roofer on how a storm-season team calls every homeowner in order, with local numbers and no missed follow-ups. “Our calling runs on DialSheet.”
If you are buying for a team
The team case is arithmetic before it is anything else: PhoneBurner Professional, billed annually, charges the same rate for your tenth rep as your first, so 10 seats is $1,650 a month, while DialSheet is $29 for the first seat and $29 for each one after it, $290 in all, a difference of $1,360 a month that widens every time you hire. What that buys is a product built for teams: assign leads to reps, or let the team work a shared pool, a caller ID per rep, pinned to that rep, shared call scripts, so a new hire opens the same way as the floor, a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range.
Which power dialer should you actually buy?
DialSheet
A sales team that wants more conversations an hour from cold lists. 2–5 lines a rep in the $29 seat, about $156 a month all in at 300 dials a day, month to month.
DialSheet
A team under 9 reps, or one hiring in ones and twos. $29 a seat with no minimum: three seats are $87 a month against $585 on PhoneBurner Professional monthly and an Orum floor near $2,250.
Orum
A funded floor of 9+ SDRs that wants ten lines and a virtual salesfloor. Ascend runs up to 10 lines a rep with Rooms, Live Listen and AI roleplay; DialSheet stops at 5 lines and has no salesfloor.
PhoneBurner
One rep on a single line past about 516 dials a day, on a yearly contract. Its $165 Professional seat bundles unlimited calling, which beats metered Twilio at that volume, with email and SMS built in.
CloudTalk
One rep parallel-dialing past about 81 a day, on a yearly contract. Its $64 annual parallel seat includes US and Canada calls, which beats metered Twilio at that volume.
Common questions
PhoneBurner vs Orum: which is better for outbound calling?
They solve different problems. PhoneBurner is a single-line power dialer with a CRM, email and SMS built in, at $140 to $183 a user a month billed annually ($165 to $215 monthly), unlimited calling included, no seat minimum. Orum is a parallel dialer that rings several numbers per rep at once, sold with a 9-seat minimum and no published price; reported figures put its Launch package near $250 a user a month with up to 5 lines. For a team that wants parallel dialing without either price, DialSheet is the better buy: a 2–5 line parallel dialer and a single-line power dialer in one $29 seat, month to month, no minimum, about $156 a month all in for a rep parallel-dialing 300 numbers a day. Orum is the pick for a funded team of 9 or more that wants ten lines and a virtual sales floor; PhoneBurner for one-line dialing past about 516 dials a day on a yearly contract.
How much does PhoneBurner cost per month?
On phoneburner.com/pricing, read November 7, 2026: Standard $140 a user a month billed annually or $165 monthly, Professional $165 or $195, Premium $183 or $215. All three include unlimited power dialing. The browser softphone starts on Professional (Standard connects by calling the rep's own phone), and SMS is on Premium with 1,000 outbound texts a month, then $15 per 1,000. ARMOR spam protection, Numbers and Connect Scores are add-ons with no published price. DialSheet is free for one person and $29 a seat on Pro with the parallel dialer included, plus Twilio usage of about $54 a rep at 200 single-line dials a day.
How much does Orum cost?
Orum does not publish a price. Its pricing page, read November 7, 2026, prints "MINIMUM 9-SEAT" over two packages marked "Request pricing", with unlimited dials, power and parallel dialing, up to 10 caller IDs a month and calling to the US, Canada and 160+ countries included; the trial is 500 dials. Reported figures (marketbetter.ai, Klenty, CloudTalk) put Launch near $250 a user a month on an annual contract with up to 5 lines and Ascend near $450–500 with up to 10; Vendr reports most buyers paying $100–200 after negotiation. At the reported Launch price the smallest Orum account is about $2,250 a month. DialSheet's 2–5 line parallel dialer is in a $29 seat with no minimum.
Is PhoneBurner a CRM?
Yes, PhoneBurner includes a CRM on every plan: contacts, custom dispositions, workflow automation, sales cadences, email sending and tracking, an appointment calendar, and a contact import limit of 10,000 a month on Standard, 20,000 on Professional and 50,000 on Premium (read November 7, 2026). It also integrates with Salesforce, HubSpot, Zoho and 100+ other tools. DialSheet is a CRM with a power dialer as well: leads, notes, tags, call history, recordings and AI call summaries in Pro, free for one person with 500 leads and 500 calls a month.
Does PhoneBurner have a parallel dialer?
No. PhoneBurner dials one number at a time per rep by design and argues against parallel dialing on its own Orum comparison page, where it says parallel calls start with a connection delay. That trade is real: a parallel dialer gets more people on the phone an hour, and a single-line dialer greets every answer with no gap. DialSheet sells both in the same $29 seat, a single-line Power Dial and a 2–5 line parallel dialer with voicemail screened, so a rep can switch by list. Orum also offers both, with a 9-seat minimum.
What is the best power dialer software?
DialSheet, for a team that wants parallel dialing without an annual contract or a seat minimum: a 2–5 line parallel dialer, a single-line power dialer and AI call summaries in a $29 seat, month to month, free to start, on your own Twilio account at about ~$0.014/min. Pick something else if a funded floor of 9 or more SDRs wants ten lines and a virtual sales floor (Orum), if one rep dials a single line past about 516 numbers a day and will sign a year for bundled calling (PhoneBurner), or if one rep will parallel-dial past about 81 a day on a yearly contract (CloudTalk, calls included). The full ranking is at dialsheet.io/resources/best-power-dialer-2026.
PhoneBurner prices from phoneburner.com/pricing, both billing figures, read on November 7, 2026. Orum publishes no price; orum.com/pricing was read the same day for the seat minimum and features, and the per-seat figures are reported by marketbetter.ai, Klenty, CloudTalk and Vendr. DialSheet figures are computed from our published pricing and Twilio’s US voice rates rather than typed in. Confirm both vendors’ prices before you buy.