dialsheet.io

Terms of Service

Last Updated: October 6, 2026

1. Who We Are; Acceptance of Terms

DialSheet (dialsheet.io, "the Service") is operated by 2587689 Alberta Ltd., a corporation incorporated in Alberta, Canada ("DialSheet", "we", "us"). By creating an account, accessing, or using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, you must not use the Service.

The Service is offered to businesses and business users only. It is not intended for consumer use.

2. Nature of the Service

DialSheet is SaaS workflow software. WE ARE NOT A TELECOMMUNICATIONS CARRIER.

  • 2.1. You are the sole initiator of all communications placed through the Service.
  • 2.2. Unless you purchase a DialSheet-Managed Line under Section 15, DialSheet does not originate calls, provide phone numbers, or control the carriage of voice traffic. All calls, messages, and recordings run through your own third-party telephony account (e.g., Twilio).
  • 2.3. Where you bring your own telephony account, you maintain a direct contractual relationship with that provider and are responsible for all fees, compliance rules, and restrictions imposed by them.

3. Lawful Use & Compliance

You may use the Service only for lawful business communication. You are solely responsible for ensuring that your calling, texting, and emailing practices comply with all applicable laws, including (as applicable to you):

  • The Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR) (US)
  • The National Do Not Call Registry and state-level DNC and telemarketing laws (US)
  • Call-recording consent laws (including two-party-consent US states and s. 184 of the Canadian Criminal Code)
  • CAN-SPAM (US) and Canada's Anti-Spam Legislation (CASL)
  • GDPR / UK GDPR, PECR, CCPA, PIPEDA, and other applicable privacy laws

You warrant that:

  • 3.1. You have obtained any consent required by applicable law for the contacts you upload and the channels you use — including prior express written consent where the law requires it (for example, for automated or prerecorded marketing calls or texts to mobile numbers).
  • 3.2. You will scrub your lists against applicable Do-Not-Call registries and your internal DNC list before campaigns, unless a valid legal exemption applies to those calls.
  • 3.3. You will honor all opt-out requests immediately and permanently.
  • 3.4. You will not place prerecorded or artificial-voice marketing calls, ringless voicemail drops, or automated marketing texts without the consent the law requires.
  • 3.5. You will comply with applicable calling-hour restrictions and caller-ID rules.

DialSheet includes compliance aids (such as internal DNC suppression). These are tools, not legal advice, and do not transfer your compliance obligations to us.

4. Account Security & Verification

  • 4.1. Access is restricted to verified business users.
  • 4.2. You agree to provide accurate, current, and complete information during registration, to keep your credentials secure, and you are responsible for all activity under your account.
  • 4.3. We may verify your identity and business status at any time. Failure to provide requested documentation (e.g., business registration, proof of identity) within a reasonable time may result in suspension or termination.
  • 4.4. DialSheet setup texts. Setup texts are an optional program. You join by ticking “Text me if I get stuck setting up DialSheet” under the mobile number field at signup, and your account works the same if you leave it unticked. The texts come from an automated assistant that says so in its first message. They are about your own account and its setup, and the assistant answers your replies. Message frequency varies; Section 5 of our Privacy Policy says when texts come. Message and data rates may apply. Reply HELP for help, or email abhi@paperkites.co. Reply STOP to stop the texts; you get one confirmation and nothing more unless you text START. Carriers are not liable for delayed or undelivered messages. Separately, a person from DialSheet may call the number you gave us about your setup.

5. Fees, Payment & Refunds

  • 5.1. All charges are non-refundable. Subscription fees, Managed Line fees, add-ons and minute top-ups are billed in advance and are not refunded in whole or in part, including where you have not used the Service, change your mind, or cancel part-way through a billing period. The only exceptions are those stated in Sections 5.2, 5.4, 5.6 and 15.10.
  • 5.2. Billing errors. We will refund charges resulting from our billing errors or verified duplicate charges.
  • 5.3. Cancellation. You may cancel at any time from your dashboard. Your access continues until the end of the paid billing period and you will not be charged again. Unused time within a billing period is not refunded.
  • 5.4. Termination by us without cause. If we terminate your account other than for cause under Section 6.2, we will refund the prorated unused portion of any prepaid fees.
  • 5.5. Carrier fees. You are solely responsible for all charges incurred on your linked telephony accounts (e.g., Twilio), including in the event of software error, runaway usage, or compromised credentials. We strongly recommend enabling spend limits and usage alerts in your carrier account.
  • 5.6. Nothing in these Terms excludes refund or remedy rights that cannot be waived under applicable law.
  • 5.7. We may change prices with at least 30 days' notice; changes take effect from your next billing period.

6. Term, Suspension & Termination

  • 6.1. For convenience: You may cancel your account at any time.
  • 6.2. For cause: We may immediately suspend or terminate your account, without notice and without refund (Section 5.4 does not apply), if we determine at our reasonable discretion that:
    • You are engaged in spamming or illegal solicitation.
    • Your calling patterns pose a risk to the Service's reputation or carrier relationships.
    • You have violated these Terms or the Acceptable Use Policy.
  • 6.3. Data export: For 30 days after cancellation or termination (except where prohibited by law or where doing so would facilitate ongoing abuse), you may export your leads and data. After that period, data is deleted in accordance with our Privacy Policy.

7. Your Data; Our Intellectual Property

  • 7.1. You own the data you upload to the Service. You grant us a limited, non-exclusive license to host and process it solely to provide the Service to you.
  • 7.2. We and our licensors own the Service, its software, and all associated branding and intellectual property. No rights are granted to you except as expressly stated in these Terms.
  • 7.3. For contact data you upload, we act as a data processor / service provider on your behalf. See our Privacy Policy.

8. Call Recording & AI Features

  • 8.1. Call recording is configurable and recordings are stored in your own Twilio account. You are responsible for obtaining any consent required to record calls in the jurisdictions you call, and for disabling recording where you lack that consent.
  • 8.2. AI-generated transcripts, summaries, dispositions, and scores are produced automatically and may contain errors. Review AI output before relying on it. We do not use your call content to train AI models.

9. API & MCP Access

  • 9.1. API keys and tokens are confidential. You are responsible for all use of the Service under your credentials.
  • 9.2. You must respect documented rate limits and may not resell API access or use it to build a competing service.
  • 9.3. We may modify or deprecate API endpoints, and will give reasonable notice of breaking changes where practical.

10. Indemnification

You agree to defend, indemnify, and hold harmless 2587689 Alberta Ltd. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with:

  • 10.1. Your access to or use of the Service.
  • 10.2. Your violation of these Terms or the Acceptable Use Policy.
  • 10.3. Your violation of any third-party right, including intellectual property or privacy rights.
  • 10.4. Any claim that your use of the Service violated the TCPA, TSR, CASL, or other telecommunications, telemarketing, or anti-spam laws.

11. Disclaimers; Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." THERE IS NO WARRANTY THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIALSHEET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. IN NO EVENT SHALL DIALSHEET'S AGGREGATE LIABILITY EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID DIALSHEET IN THE THREE MONTHS PRECEDING THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

12. Governing Law & Disputes

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law provisions. Before filing a claim, you agree to attempt informal resolution by contacting us at abhi@paperkites.co. Subject to Section 13, disputes will be resolved exclusively in the courts located in Calgary, Alberta.

13. Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT YOU MAY ONLY RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS, AND MAY NOT BRING A CLAIM AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-app notification. Continued use of the Service after the effective date constitutes acceptance.

15. DialSheet-Managed Lines

This Section applies if you purchase a phone line from us ("Managed Line") instead of connecting your own telephony account. It prevails over anything inconsistent elsewhere in these Terms.

  • 15.1. What we provide. We procure a local US or Canadian phone number and outbound voice minutes from our carrier partner (Twilio) and make them available to you through the Service. Numbers are provisioned in an account we control. We are a reseller of these services, not a telecommunications carrier; the underlying carriage is provided by our carrier partner and is subject to its acceptable use policy, which you agree to comply with.
  • 15.2. You remain the caller. You are the sole initiator of every call placed on a Managed Line, and Sections 3, 6, 10 and 11 apply in full. Nothing in this Section transfers any compliance obligation to us.
  • 15.3. Included usage and limits. Each Managed Line seat includes the outbound minutes stated at purchase per billing month, counted from the date your subscription renews (currently 1,500) and forwarding of inbound calls to the phone number on your profile. There is no hourly or daily call-attempt cap. Calling pauses automatically when the included minutes and any purchased top-up minutes are exhausted. Managed Lines do not support SMS/MMS. We may adjust usage allowances on notice.
  • 15.4. Permitted use. Managed Lines are for live, human-initiated business calls. You must not use a Managed Line for prerecorded or artificial-voice calls, ringless voicemail, autodialed campaigns without the consent the law requires, sequential or random dialing, caller-ID manipulation, or any use prohibited by the Acceptable Use Policy or by our carrier partner.
  • 15.5. No emergency calling. Managed Lines are outbound sales lines and are not configured for emergency services (911 / E911 / 112). Do not rely on a Managed Line to reach emergency services; use another phone.
  • 15.6. Monitoring and suspension. Because Managed Lines run on our carrier account, we monitor call-detail records for misuse signatures (volume, answer rates, complaints, carrier notices, spam labelling). We may pause a Managed Line immediately and without notice if we reasonably believe it is being misused, if our carrier partner requires it, or if we receive a complaint, subpoena, or traceback request relating to it. We may require you to provide consent records or list-scrubbing evidence within five (5) business days; failure to do so allows us to terminate the line under Section 6.2 without refund.
  • 15.7. Fees. Managed Lines are billed per seat, monthly in advance, through Stripe. If payment fails, the line is paused until payment succeeds. Cancelling releases the number at the end of the paid period. Managed Line fees, extra numbers and minute top-ups are non-refundable (Section 5.1).
  • 15.8. The number. The number is allocated to you for the duration of the subscription. We do not guarantee that a number can be ported out, that a specific number remains available if a purchase fails, or that caller-ID name (CNAM) displays a particular name. A number released on cancellation may be reassigned.
  • 15.9. Indemnity for Managed Line use. In addition to Section 10, you agree to indemnify and hold harmless 2587689 Alberta Ltd. and its carrier partner from any claim, statutory damages, fine, penalty, carrier charge, or traceback cost arising from calls placed on your Managed Line, including claims under the TCPA, TSR, CASL, the Truth in Caller ID Act, or any Do-Not-Call law.
  • 15.10. Regulatory changes. If a law, regulator, or carrier requirement makes it impractical for us to continue providing Managed Lines (for example, a registration or attestation requirement), we may discontinue them on 30 days' notice and refund any prepaid, unused period.

16. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between you and us regarding the Service. We may assign these Terms to an affiliate or successor; you may not assign them without our consent. Our failure to enforce a provision is not a waiver.