dialsheet.io

Acceptable Use Policy (AUP)

Last Updated: September 16, 2026

This Acceptable Use Policy ("AUP") outlines prohibited actions and behaviors on the Dialsheet.io platform. Violation of this policy will result in immediate account suspension or termination.

1. Zero Tolerance for Illegal Robocalling

Users are strictly prohibited from using the Service to generate:

  • Calls to numbers on the National Do Not Call Registry without a valid exemption.
  • Marketing calls or texts that require Prior Express Written Consent (PEWC) under the TCPA, placed without that consent.
  • Calls delivering pre-recorded messages (robocalls) offering goods or services.
  • "Abandonment" calls (hanging up immediately upon connection).

2. Prohibited Content and Behavior

You may not use the Service to transmit or promote:

  • Scams or Fraud: Phishing, identity theft, tax scams, tech support scams, or any deceptive practices.
  • Harassment: Repeated calls to consumers who have requested to opt-out.
  • Illegal Goods: Marketing of controlled substances, illegal weapons, or counterfeit goods.
  • High-Risk Verticals: Debt collection, multi-level marketing (MLM), payday loans, or gambling services, unless express written approval is granted by Dialsheet.io Enterprise Compliance.
  • Hate Speech: Content that promotes violence or hatred against individuals or groups.

3. Technical Abuse

You are prohibited from:

  • Caller ID Spoofing: Transmitting incorrect, misleading, or falsified Caller ID information. All calls must accurately display a number lawfully controlled by the caller.
  • Interference: Attempting to bypass the platform's rate limits, caps, or security measures.
  • War Dialing: Sequential or random number generation dialing.

4. Data Usage

  • Lawful, documented sources only: Every list you import must come from a source you can name and show us: your own customers and inbound leads, business contact records you compiled yourself, public business registries (for example government licensing, corporate or motor-carrier records), or a vendor that documents where its data came from. Lists "scraped" from websites, or bought from aggregators who cannot say where a number came from, are prohibited. Live business-to-business prospecting from a documented source needs no prior relationship with the contact; calls to consumer numbers additionally require the consent the law demands and a scrub against the National Do Not Call Registry before import.
  • Honour opt-outs: Anyone who asks not to be contacted again must be marked Do Not Call in DialSheet at the time of the request, and never contacted again through the Service.
  • List Sharing: You may not rent, sell, or lease the Service to third parties for their own calling campaigns.

5. Enforcement and Monitoring

Dialsheet.io reserves the right to:

  • Monitor Usage Patterns: Analyze Call Detail Records (CDRs) for signatures of spam (e.g., short duration, low answer rates).
  • Request Records: Ask, at any time, for the source of any list you have imported, your Do Not Call scrub records, and, where the law requires consent, timestamped records of that consent. A failure to produce these records within five business days will result in termination.
  • Report to Authorities: Share data with industry groups (e.g., US Telecom Traceback Group) and law enforcement if illegal activity is suspected.

6. DialSheet-Managed Lines

A Managed Line is a phone number and minutes we provide through our own carrier account. Because misuse of a Managed Line lands on DialSheet's carrier relationship and regulatory standing, the following apply on top of everything above:

  • Live human calls only: no prerecorded or artificial-voice messages, ringless voicemail, or autodialed campaigns without the consent the law requires.
  • Usage allowances are enforced automatically: 1,500 included outbound minutes per line per month, plus any purchased top-ups. There is no hourly or daily call-attempt cap. A pause after repeated dials to the same number within a few minutes still applies. Attempting to work around the minute allowance or misuse controls is a violation.
  • No texting: Managed Lines are voice-only. SMS/MMS is not available on them.
  • No emergency calling: Managed Lines are not configured for 911 / E911 / 112.
  • Caller ID: the number we assign is the only caller ID you may present on that line.
  • Immediate pause: we may pause a Managed Line without notice on any misuse signature (volume, answer rate, complaints, spam labelling, carrier notice, traceback request) and ask for consent records or list-scrubbing evidence within five business days. A paused line is not refunded for the pause period.
  • One seat, one user: a Managed Line may not be shared with, rented to, or used on behalf of another business.

7. No Refunds for AUP Violations

If your account is terminated for a violation of this AUP, you forfeit all remaining subscription credits and will not be issued a refund.