Convoso vs Five9 · November 2026

Convoso vs Five9 for an insurance call floor: two minimums, two contracts, and what each costs at your seat count

By Abhi Chawla, founder · Last updated November 5, 2026

The pages that rank for this pair are Convoso’s own blog post from January 2025, review grids, and a market-share chart. None of them puts the two minimums side by side. Five9 published its prices again today; this page applies both minimums and prices 10 to 100 seats.

TL;DR — our pick, and we build it

DialSheet, for an insurance agency under 20 agents that wants a parallel dialer of up to 5 lines in a $29 seat with no contract and no seat minimum. Between the two you asked about, Convoso is the outbound floor platform and Five9 the blended contact centre.

$7,950Five9 Core’s published floor a month: $159 a concurrent seat with a minimum of 50 seats.
$1,800Convoso’s reported floor a month: $90 an agent with a 20-agent minimum, annual, carrier fees billed separately.
$1,150Ten DialSheet agents a month all-in at 200 parallel dials each a day: seats, their own Twilio and answering machine detection on every dial.
143/dayParallel dials an agent a day past which Convoso’s reported $90 software costs less than a DialSheet seat plus Twilio; 308 against Five9 Core’s $159.

Pick something else if you run 20 or more outbound agents on predictive campaigns (Convoso), or a blended inbound and outbound centre of 50 seats or more that wants workforce management in the platform (Five9).

Screenprint illustration of a stone harbour wall with a cable running from a bollard on the quay down into calm water and out toward the horizon, a single small boat, and a flat green sun setting into the sea

Convoso alone is on Convoso pricing, and every option an agency weighs against it is on Convoso alternatives. Five9 against the other suites is on Talkdesk vs Five9 and Five9 alternatives. The category rankings are the best power dialer software and the most affordable power dialers.

Convoso vs Five9 at a glance

	Convoso	Five9	DialSheet
Price	Quote only; reported ~$90–150 an agent	$159 Core per concurrent user ($119 Digital, no voice)	$29 a seat, month to month
Seat minimum	Reported 20 agents	50 seats, published	None
Term	"Primarily" annual, 20% off annual	Reported 36-month standard term	Monthly; annual optional
Calling	Carrier fees billed separately	Usage-based pricing may apply	Your own Twilio, ~$0.014/min
Built for	Outbound lead calling	Blended inbound and outbound service	Agents dialing lists in blocks
Dialing	Predictive, multimode	Predictive, progressive, preview	Power Dial, or parallel on 2–5 lines
Trial	No; live demo	Quote form	Free plan, 500 calls a month
Pick it if	You run 20+ outbound agents on predictive campaigns	You run a blended centre of 50+ seats	You want parallel dialing with no contract or seat minimum
Key advantage	Outbound-first pacing with TCPA tooling	Inbound, outbound, WFM and CRM adapters in one	Parallel dialing in a $29 seat, month to month

Read on convoso.com/pricing and five9.com/pricing on November 5, 2026. Convoso's price and minimum are reported by third-party guides (convoso.com/pricing (terms); scoutdata.com, Capterra, cloudtalk.io (reported price)), not published by Convoso. Five9's 36-month term is reported by Talkdesk's own Five9 comparison and TMCnet, not printed on Five9's pricing page.

What a call floor pays a month at 200 dials an agent a day

Agents	Convoso, reported	Five9 Core	ReadyMode Starter, annual	DialSheet parallel
10	$1,800–$3,000 + carrier	$7,950 (billed at 50)	$1,990	$1,150
20	$1,800–$3,000 + carrier	$7,950 (billed at 50)	$3,980	$2,300
30	$2,700–$4,500 + carrier	$7,950 (billed at 50)	$5,970	$3,450
50	$4,500–$7,500 + carrier	$7,950	$9,950	$5,750
100	$9,000–$15,000 + carrier	$15,900	$19,900	$11,500

Convoso: the reported $90–150 an agent with the reported 20-agent minimum applied, before carrier fees. Five9: Core at $159 per concurrent user with the published 50-seat minimum, before any usage charges. ReadyMode Starter is shown as the third predictive option sold by the licence ($199 annual, outbound minutes included). DialSheet: Pro software ($29 for the first seat, $29 each after it) and each agent's own Twilio from perRepTelephony() (an example mix, not an industry statistic: 25% of dials reach voicemail, 10% a person for three minutes, 21 working days, both call legs, one number) plus answering machine detection at $0.0075 a parallel dial.

Five9 Core floor$7,95050 seats × $159

Convoso reported floor$1,80020 × $90, + carrier

vs Convoso software143/dayparallel dials an agent

At thirty agents, Convoso’s reported range is $2,700 to $4,500 a month plus carrier fees and Five9 bills $7,950 for fifty seats. DialSheet at the same thirty is $3,450 with Twilio in it, which is more than Convoso’s low end: at 200 dials an agent a day a floor this size is past the 143-dial line where Convoso’s software costs less per agent. That is a predictive floor, and it should buy a predictive platform. DialSheet wins below 20 agents and wherever a year’s contract is the problem.

Parallel dialing is included in Pro, with up to 5 lines on your own Twilio and 3 on a verified DialSheet line. Watch the video or open it on YouTube.

Outbound-first or blended: the real difference

Convoso is outbound lead calling. Its product menu leads with multimode dialing, caller-ID reputation, campaign management and compliance. Final expense, Medicare and ACA call floors buying leads by the thousand are its core buyers.
Five9 is a contact centre. Its bundles put voice, chat, email, SMS, an agent desktop, recording, a dialer, CRM and unified-communications adapters, and workforce management on one platform. An insurer’s service centre that also runs outbound renewal and retention campaigns fits it.
The hiring pool. alperformance.co.uk (July 31, 2026) notes that Five9’s partner network and installed base make administrators easier to hire, and that Convoso skills are scarcer.
Both are sold by quote and contract. Neither offers a self-serve trial; Convoso offers live demos, Five9 a quote form banded by agent count.

We have not run either platform ourselves; the details come from the pages named above, read November 5, 2026.

Under 20 agents: the metered option

An agency of eight producers working aged final expense files or an X-date list has no use for a fifty-seat contact centre and pays for twenty Convoso seats it does not staff. DialSheet’s parallel dialer is agent-driven: one agent starts a session on 2–5 lines, the first person to answer is connected, and the carrier is your own Twilio at ~$0.014/min. An insurance agency runs 1,000 calls a month, retained month over month.

An agency's quote and renewal spreadsheet becomes a call queue that skips Do Not Call numbers. Watch the video or open it on YouTube.

A number on your Do Not Call list is blocked for every agent on the account. Watch the video or open it on YouTube.

Who runs on it

An insurance agency runs 1,000 calls a month, retained month over month. Also: a nine-rep calling floor, and a customer's own story on its own site.

Convoso, Five9 or DialSheet: which should an insurance call floor buy?

Our opinion, and we are not neutral

We build DialSheet, so weigh this accordingly. Having priced every dialer in this category line by line: for a team whose day is dialing a list, DialSheet does the same core job as Convoso and Five9, with power dialing, call recordings and transcripts, AI call summaries, a built-in CRM and parallel dialing included in Pro, and it costs about $1,150 a month for 10 agents parallel-dialing 200 a day, against a reported $1,800 Convoso floor and $7,950 for Five9 Core. It is also moving faster (we shipped 251 changes across 15 releases in the 30 days to September 8, 2026) because the people using it are the ones asking for the changes. Where it loses to Convoso and Five9 is narrow and specific, and it is listed below rather than buried. The teams running on it are published with their numbers at dialsheet.io/customers: a 12-seat UK accountancy practice that put a nine-rep calling floor live in a day, a two-person US acquisition team sustaining about 8,200 dials a month, a solo funding desk at 1,335 calls last month, and an insurance agency at about 1,000 calls a month, retained month over month.

DialSheet

An agency under 20 agents working aged or purchased leads, month to month. $115 an agent at 200 parallel dials a day, 2–5 lines, no contract, no minimum, a free plan to start.

Convoso

An outbound floor of 20 or more on predictive campaigns. Outbound-first pacing and compliance tooling, on an annual quote with carrier fees on top.

Five9

A blended inbound and outbound centre of 50 seats or more. $159 a concurrent seat for Core, with workforce management and CRM adapters on the same platform.

ReadyMode Starter

A predictive floor under 20 that will sign for a year. $199 a licence annual with outbound minutes included, from one licence.

Convoso vs Five9 questions

Is Convoso or Five9 better for an outbound insurance floor?

For an outbound floor of 20 to about 50 agents calling leads all day, Convoso: it is built outbound-first, sells on contact rates and TCPA tooling, and its reported minimum is 20 agents against Five9's published 50 seats. Five9 fits a blended contact centre of 50 or more that also takes inbound service calls and wants workforce management in the same platform. Under 20 agents neither fits; DialSheet's parallel dialer is about $115 an agent a month at 200 dials a day with no contract. Read November 5, 2026.

How much does Five9 cost compared with Convoso?

Five9 publishes Core at $159 per concurrent user a month ($119 for Digital, which has no voice), "with a minimum of 50 seats", and says usage-based pricing may apply: at least $7,950 a month. Convoso publishes no price; third-party guides report about $90 to $150 an agent with a 20-agent minimum, at least $1,800 a month, with carrier fees billed separately. At 30 agents that is $2,700 to $4,500 on Convoso and $7,950 on Five9.

How much is Convoso per month?

Convoso does not say. Its pricing page is a quote form with agent bands from 1-9 to 1000+, plans are "primarily" annual with 20% off annual at the moment, and there is no free trial. Reported figures are $90 to $150 an agent a month with a 20-agent minimum, so about $1,800 to $3,000 a month before carrier fees.

What is better than Five9 for an insurance agency?

For an outbound agency below 50 seats, almost anything sold without Five9's minimum: Convoso from a reported 20 agents, ReadyMode from one licence ($199 annual, minutes included), and DialSheet from one seat ($29/month per seat, a 2–5 line parallel dialer included, month to month). Five9 is the better buy when the same centre takes inbound service calls at 50 seats or more.

Does Five9 have a minimum number of seats?

Yes. Five9's pricing page, read November 5, 2026, says its bundle prices are per concurrent user "with a minimum of 50 seats", so Core is at least $7,950 a month ($95,400 a year). Talkdesk's own comparison and TMCnet report a 36-month standard term, which would be $286,200 over the contract at the minimum. Convoso's reported minimum is 20 agents. DialSheet has none.

Is Convoso or Five9 cheaper for 20 agents?

Convoso, if the reported figures hold: 20 agents at $90 is $1,800 a month plus carrier fees, against $7,950 for Five9 Core, which bills 50 seats whether you staff 20 or 50. DialSheet for 20 agents at 200 parallel dials each is about $2,300 a month with Twilio included; past about 143 parallel dials an agent a day Convoso's software costs less per agent than a DialSheet seat plus Twilio.

Five9 (five9.com/pricing) and Convoso (convoso.com/pricing) were read on November 5, 2026; Convoso’s price and minimum and Five9’s contract length are third-party reports, marked as such. The pages Google ranks for this pair were read the same day. We build DialSheet, so weigh this accordingly.