Comparison · October 2026

Talkdesk vs Five9: what a calling team pays, and which one dials

By Abhi Chawla, founder · Last updated October 25, 2026

The page Google puts first for Talkdesk vs Five9 is Talkdesk’s own. It prints both seat prices and Five9’s 50-seat minimum, then stops before the two numbers a calling team needs: what the month comes to at your headcount, and which plan actually dials a list. Here are both, priced for 5 to 50 agents, with the place each one wins.

TL;DR — our pick, and we build it

For an outbound team choosing between Talkdesk and Five9, DialSheet is the pick: a power dialer and a 2–5 line parallel dialer in one $29 seat, with no annual contract and no seat minimum. Start free; add seats as reps join.

$7,950What Five9 Core bills a month at any team size below 50: 50 concurrent seats at $159, before usage, on a 36-month standard term.
$105Talkdesk’s Voice Essentials seat, which does not include its outbound dialer: Proactive Outbound Engagement is an add-on priced only on a quote.
$560Ten DialSheet reps power-dialing 100 numbers a day, Twilio minutes included, against $1,050 in Talkdesk voice seats before the dialer and $7,950 on Five9.
2–5Parallel lines per rep in the DialSheet seat, month to month. Neither suite sells a parallel dialer.

Pick something else if you run an inbound queue that needs IVR, omnichannel routing and workforce management (Talkdesk, with no seat floor), or a floor of 50 or more agents that needs predictive pacing and TCPA list rules on one contract (Five9).

Screenprint illustration of a telephone box at a country crossroads at dusk, its wire running up to a pole and out of frame, the light inside the box a flat green circle, a low white sun on the horizon and one tiny figure walking toward it

If you are pricing the whole field rather than two contact centres, start with the best power dialer software in 2026 and the cheapest power dialers, ranked by real entry cost.

Talkdesk vs Five9 at a glance: where the dialer sits

	Talkdesk	Five9	DialSheet
Published plans	Digital Essentials $85, Voice Essentials $105, Elite $165, Industry $225	Digital $119 (no voice), Core $159 per concurrent user; Plus, Pro, Enterprise quote-only	Free plan; Pro $29 a seat
Seat minimum	None	50 seats	None
Outbound dialer	Proactive Outbound Engagement, an add-on on every plan, quote-only	In Digital and Core	Every plan (Power Dial); Pro adds parallel
Dialing modes	Predictive, power and preview (add-on)	Predictive, progressive, power, preview	Power, and parallel 2–5 lines
Local presence	Add-on	Not stated on the published bundles	In Pro
Calling	Usage billed on top	Usage billed on top	Your own Twilio, ~$0.014/min
Contract	Varies, generally 36 months	36 months standard	Month to month
Inbound IVR, routing, WFM	Yes; WFM from Elite	Yes; WFM on Pro and Enterprise	No: outbound dialer and CRM

Talkdesk: talkdesk.com/pricing and /pricing/plan-comparison, read October 25, 2026; contract terms and Five9's minimum as Talkdesk's own comparison page states them the same day. Five9: five9.com/products/pricing read October 6, 2026 (it now redirects to Five9's homepage); Aloware's Five9 pricing post reports the same $159 and 50-seat minimum (October 13). Talkdesk's dialing modes as getvoip.com describes the add-on. DialSheet from our published pricing.

Talkdesk vs Five9 pricing: the month for 5, 15, 30 and 50 agents

Five9’s floor decides the question below 50 seats: five agents and forty-nine pay the same $7,950. Talkdesk prices each user, so its voice seats cost less than Five9’s floor up to 75 agents, but its column is a floor of a different kind: the outbound dialer and the calls come on top, at a price Talkdesk gives only on a quote. DialSheet meters calls on your own Twilio account, so its columns include them.

Team	Talkdesk Voice Essentials	Five9 Core, floor applied	DialSheet, power dial	DialSheet, parallel
5 agents	$525 + dialer add-on + usage	$7,950 + usage	$280	$780
15 agents	$1,575 + dialer add-on + usage	$7,950 + usage	$840	$2,340
30 agents	$3,150 + dialer add-on + usage	$7,950 + usage	$1,680	$4,680
50 agents	$5,250 + dialer add-on + usage	$7,950 + usage	$2,800	$7,800

A month, October 2026. Talkdesk Voice Essentials $105 a user; Proactive Outbound Engagement and usage are not priced publicly. Five9 Core $159 per concurrent user, 50-seat minimum, usage extra. DialSheet: $29 first seat, $29 each after, month to month, plus each rep's Twilio from perRepTelephony(): power dial at 100 dials a day, parallel at 300 with answering machine detection on every dial, 21 working days, 25% voicemail, 10% connects at 3 minutes, billed minutes at $0.014, the browser leg at $0.004, one number each.

Five9 floor$7,95050 × $159, before usage

Over the term$286,20036 months at the floor

Ten DialSheet reps$560100 dials a day each, all in

One parallel rep$156300 dials a day, all in

Where we lose, in numbers. One DialSheet rep parallel-dialing 300 numbers a day comes to about $156 a month with every call, the answering machine detection and the number, which is more than Talkdesk’s $105 sticker; that sticker has no dialer and no calls in it, so ask Talkdesk for the add-on and usage before comparing. At 50 agents parallel-dialing 300 numbers a day, DialSheet comes to about $7,800, in the range of Five9’s $7,950 floor before Five9’s usage, so at that size the choice is about features, and a floor that needs predictive pacing and workforce management should buy Five9. A team below 50 seats, or one that wants parallel lines for each rep without a 36-month term, is better off on DialSheet.

What a DialSheet team pays: $29 for the first seat, $29 for each rep after, no annual term. Watch the video or open it on YouTube.

Does Talkdesk have a predictive dialer like Five9?

Five9 was built for outbound floors. Its Core seat carries predictive, progressive, power and preview dialing with campaign rules and TCPA controls, which is why Talkdesk’s own comparison concedes Five9 “a strong outbound dialing suite”. It also sells the supervisor layer around it: forecasting, scheduling and quality management on Pro and Enterprise.

Talkdesk has a dialer, but you buy it separately. Its plan comparison lists Proactive Outbound Engagement and Local Presence under Add-ons for every plan, with no published price, and its pricing page tells you to contact sales for add-ons. What Talkdesk sells on the page is inbound: routing, Studio flows, AI agents (Autopilot, Copilot, Navigator) and industry clouds for banking, insurance and healthcare.

DialSheet runs a single-line Power Dial and a parallel dialer from the same seat. The parallel dialer rings 2–5 lines for one rep, screens voicemail and connects the first person who answers, which is the part of a predictive dialer a sales team wants, without the abandoned calls a predictive dialer makes when it rings more numbers than there are free agents. Lists come in from a CSV, Google Sheets or the API.

DialSheet's parallel dialer rings several lines at once, screens voicemail, and connects the first person who answers. Watch the video or open it on YouTube.

Talkdesk vs Five9 in reviews: what people complain about

What people complain about: Five9

The admin side: an r/ITManagers thread on the two products has its top answer complaining about Five9’s call-centre admin tooling still running on Java 8, and tomba.io (August 2026) calls Five9’s older admin console slower to learn. The 50-seat floor and the 36-month term price out small teams by design. Gartner Peer Insights showed Five9 at 4.2 from 6 reviews in this comparison on October 25, 2026.

What people complain about: Talkdesk

The bill past the sticker: the outbound dialer, local presence and the AI features are priced on a quote, and omnichannel starts at Elite ($$165). Reviewers call its outbound side secondary to its inbound roots (tomba.io, August 2026). Gartner Peer Insights showed Talkdesk at 4.5 from 34 reviews in this comparison on October 25, 2026.

We have no third-party rating of our own to set beside theirs; the proof further down is where to check us.

Talkdesk, Five9 and the alternatives: pick it if

Option	Price	Pick it if	Key advantage
DialSheet	$29/month per seat; free to start	You want a power dialer and a 2–5 line parallel dialer in one seat, with no annual contract and no seat minimum	$560 a month for ten reps at 100 dials a day, all in; parallel lines for each rep
Five9 Core	$159/concurrent user, 50-seat minimum	You run a floor of 50 or more agents that needs predictive pacing, TCPA list rules and workforce management	Predictive, progressive, power and preview dialing inside the seat
Talkdesk Voice Essentials	$105/user/mo + dialer add-on	You run an inbound support queue with IVR and routing, and want no seat floor	Inbound routing, Studio flows and AI agents, with industry clouds above it
Genesys Cloud CX	$75/user/mo annual	You want a contact-centre suite at a lower voice entry than either	Voice contact centre from CX 1 with no printed seat minimum

Seat prices read October 25, 2026 (Talkdesk), October 6, 2026 (Five9) and October 11, 2026 (Genesys). DialSheet figures computed from our published pricing and Twilio's published rates.

What DialSheet does not do

Where Talkdesk or Five9 is the better buy DialSheet is an outbound dialer and CRM, not a contact centre: no IVR, call queues or omnichannel routing for inbound support, no AI agents answering customers, no workforce management or forecasting, no predictive pacing for a floor of agents, no live in-call AI coaching (summaries and script scoring arrive after the call), and no FedRAMP, HIPAA or PCI attestations. Calls run on your own Twilio account, about five minutes to connect. A support or service team should shortlist Talkdesk; an outbound floor of 50 or more agents that needs predictive dialing should shortlist Five9. For a sales team below that floor whose job is outbound calling, that pays by the month or wants parallel dialing per rep, DialSheet is the pick, and it runs beside either suite on separate numbers.

If you are buying for a team

A DialSheet team is $29 for the first seat and $29 for each rep after it, with no minimum: about $280 a month all in for five reps at 100 dials a day, against $525 in Talkdesk voice seats before the dialer and $7,950 on Five9 with its floor applied. What ships in that seat for a manager: assign leads to reps, or let the team work a shared pool; a caller ID per rep, pinned to that rep; shared call scripts, so a new hire opens the same way as the floor; a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range. Our published accountancy outbound floor runs its calling on it. If Five9 is the tool you are leaving, Five9 alternatives prices every option below the 50-seat floor, and Five9 vs Dialpad prices Five9’s other common pairing.

The team view: every rep's dials, connects and talk time, live, from the same seat. Watch the video or open it on YouTube.

Who runs on it

Production numbers on our own customer pages and a customer's story on their own site.

Talkdesk, Five9 or DialSheet: which should you buy?

Our opinion, and we are not neutral

We build DialSheet, so weigh this accordingly. Having priced every dialer in this category line by line: for a team whose day is dialing a list, DialSheet does the same core job as Talkdesk and Five9, with power dialing, call recordings and transcripts, AI call summaries, a built-in CRM and parallel dialing included in Pro, and it costs about $560 a month for ten reps at 100 dials a day all in, against $7,950 on Five9 Core with its 50-seat floor and $1,050 in Talkdesk voice seats before the dialer add-on. It is also moving faster (we shipped 251 changes across 15 releases in the 30 days to September 8, 2026) because the people using it are the ones asking for the changes. Where it loses to Talkdesk and Five9 is narrow and specific, and it is listed below rather than buried. The teams running on it are published with their numbers at dialsheet.io/customers: a 12-seat UK accountancy practice that put a nine-rep calling floor live in a day, a two-person US acquisition team sustaining about 8,200 dials a month, a solo funding desk at 1,335 calls last month, and an insurance agency at about 1,000 calls a month, retained month over month.

DialSheet

An outbound sales team below 50 seats. Power and 2–5 line parallel dialing in a $29 seat, no minimum, no contract; the free plan to start.

Talkdesk

A support or service team with inbound queues and no seat floor. Routing, Studio flows and AI agents from $105 a user; add the outbound dialer on a quote if you need it.

Five9

A floor of 50+ agents needing predictive dialing and workforce management. Predictive pacing, TCPA list rules, forecasting and scheduling, with the dialer in the seat.

DialSheet beside it

A team keeping Talkdesk for support and adding outbound sales. $280 a month for five sales reps on DialSheet, instead of adding Talkdesk’s quoted dialer to their seats.

Talkdesk vs Five9 questions

Talkdesk vs Five9: which is better for an outbound calling team?

For an outbound team under 50 seats whose job is working a call list, DialSheet is the better buy than either: a power dialer and a 2–5 line parallel dialer in one $29 seat, month to month, with no seat minimum; ten reps power-dialing 100 numbers a day are about $560 a month with the calls included. Between the two, Five9 is the outbound contact centre: predictive, progressive, power and preview dialing are in its Core seat at $159, but it bills at least 50 seats ($7,950 a month). Talkdesk is the inbound-first suite: Voice Essentials is $105 a user with no minimum, and its outbound dialer, Proactive Outbound Engagement, is an add-on Talkdesk prices only on a quote.

Talkdesk vs Five9 pricing: what does each cost per user?

Talkdesk publishes Digital Essentials $85, Voice Essentials $105, Elite $165 and Industry Experience Clouds $225 a user a month (talkdesk.com/pricing, read October 25, 2026), with no seat minimum. Five9 published Digital $119 (no voice) and Core $159 per concurrent user a month with a minimum of 50 seats when we read its pricing page on October 6, 2026; that page now redirects to Five9's homepage, and Plus, Pro and Enterprise are quote-only. Ten agents: about $1,050 a month in Talkdesk voice seats before the dialer add-on, $7,950 on Five9 Core with the floor applied, and $560 on DialSheet with every call included.

Does Talkdesk have a predictive dialer like Five9?

Yes, as an add-on. Talkdesk's plan comparison lists Proactive Outbound Engagement, its outbound dialer, under Add-ons on every plan, with no published price, and Local Presence is a separate add-on. Five9 includes predictive, progressive, power and preview dialing with TCPA list controls in the Core seat. DialSheet includes a single-line Power Dial on every plan and a 2–5 line parallel dialer for each rep at $29/month per seat, with no seat minimum; it has no predictive pacing for a floor of agents.

Does Five9 have a minimum number of seats?

Yes. Five9 published its Digital and Core bundles "with a minimum of 50 seats", priced per concurrent user, and Talkdesk's own comparison (read October 25, 2026) gives Five9 a 50-seat minimum on a 36-month standard contract. That makes Core at least $7,950 a month, about $286,200 over the term, before usage. Talkdesk prints no seat minimum. DialSheet has none either: $29 for the first seat and $29 for each rep after, month to month.

Who are Talkdesk’s main competitors?

As contact-centre suites: Five9, Genesys Cloud CX (CX 1 $75 a user a month on an annual commitment), NICE CXone, 8x8, RingCentral and Dialpad Support. For a sales team that mostly makes outbound calls, the competitor those lists leave out is DialSheet: power and 2–5 line parallel dialing in a $29 seat with no contract and no seat minimum, on your own Twilio at ~$0.014/min.

Who are the Five9 biggest competitors?

Talkdesk (Voice Essentials $105, no seat minimum), Genesys Cloud CX, NICE CXone, RingCentral RingCX, 8x8 and Dialpad. Below Five9's 50-seat floor, an outbound sales team is better served by DialSheet: a power dialer and a 2–5 line parallel dialer in one $29 seat, about $560 a month all in for ten reps at 100 dials a day, against $7,950 for Five9 Core at any size below 50.

talkdesk.com/pricing and /pricing/plan-comparison read on October 25, 2026; five9.com/products/pricing read October 6, 2026; review points from tomba.io (August 20, 2026) and r/ITManagers; Gartner Peer Insights figures as shown in Google’s result on October 25, 2026. Both suites bill usage on top of the seat and Talkdesk does not publish its dialer add-on, so those columns are floors. Confirm prices with the vendor before you buy. DialSheet figures are computed from our published pricing and Twilio’s published rates. We build DialSheet, so weigh this as a disclosed first-party comparison.