Comparison · October 2026

Five9 vs Dialpad: what a calling team pays, and which one dials

By Abhi Chawla, founder · Last updated October 21, 2026

The comparisons that rank for Five9 vs Dialpad score two contact centres on AI, workforce management and deployment time, and none of them prices a team. That leaves out the number that decides it for most buyers: Five9 bills 50 seats whether you have five reps or fifteen. Here is the month at each size, which plan of each can work through a call list, and where each one wins.

TL;DR — our pick, and we build it

For an outbound sales team choosing between Five9 and Dialpad, DialSheet is the pick: a power dialer and a 2–5 line parallel dialer in one $29 seat, with no annual contract and no seat minimum. Start free; add seats as reps join.

$7,950What Five9 Core bills a month at any team size below 50: 50 seats at $159, before telephony and AI usage. Fifteen reps pay $530 each.
$840Fifteen DialSheet reps power-dialing 100 numbers a day, Twilio minutes included, against $1,335 on Dialpad Support Essentials and $7,950 on Five9.
2–5Parallel lines per rep in the DialSheet seat. Dialpad’s dialers call one number at a time.
$156One DialSheet rep parallel-dialing 300 numbers a day for a month, all in, with answering machine detection on every dial.

Pick something else if you run an inbound support queue with omnichannel routing and workforce management (Dialpad Support, or Five9 at 50 seats and up), you need predictive pacing and TCPA list rules for a floor of 50 or more agents (Five9), or your single-line reps dial past about 227 numbers a day each and you want calling in the seat price (Dialpad Support Essentials).

Screenprint illustration of a closed wooden field gate in a long barbed-wire fence running the full width of the frame, its latch a small flat green circle, under an empty paper sky

If you are pricing the whole field rather than two contact centres, start with the best power dialer software in 2026 and the cheapest power dialers, ranked by real entry cost.

Five9 vs Dialpad at a glance: which plan holds the dialer

	Five9	Dialpad	DialSheet
Published plans	Digital $119 (no voice), Core $159 per concurrent user; Plus and Enterprise quote-only	Support Essentials $89, Advanced $119, Premium $149 yearly; Sell $39–79	Free plan; Pro $29 a seat
Seat minimum	50 seats	None printed	None
Plan that dials a list	Core and up	Support Essentials (Power Dialer), or Sell Premium ($79, plus calling credits)	Every plan (Power Dial); Pro adds parallel
Dialing modes	Predictive, progressive, power, preview	Power and progressive, one line	Power, and parallel 2–5 lines
Calling	Usage billed on top of the seat	Not stated on the Support card	Your own Twilio, ~$0.014/min
Cheapest month with a dialer, one rep	$7,950	$89	$56 with 100 dials a day of Twilio
Contract	Annual commitment	Monthly or yearly; Premium yearly only	Month to month
Inbound queues, IVR, WFM	Yes, full suite	Yes; WFM on Premium	No: outbound dialer and CRM

Dialpad: dialpad.com/pricing, Support and Sell tabs, read October 21, 2026. Five9: five9.com/products/pricing read October 6, 2026 (today it redirects to Five9's homepage from Canada; Aloware's Five9 pricing post reports the same $159 and 50-seat minimum, read October 13). Dialing modes as described by getvoip.com (August 4, 2026). DialSheet from our published pricing; the one-rep month adds Twilio at 100 dials a day from perRepTelephony().

Five9 vs Dialpad pricing: the month for 1, 5, 15 and 50 reps

Five9’s floor is the whole story below 50 seats: one rep and forty-nine reps pay the same $7,950, which is $95,400 a year on the annual commitment Five9 sells. Dialpad prices each user with no floor printed. DialSheet meters calls on your own Twilio account, so its columns include the calls; the two rivals’ columns are seats only.

Team	Five9 Core, floor applied	Dialpad Support Essentials	Dialpad Sell Premium	DialSheet, power dial	DialSheet, parallel
1 rep	$7,950 + usage	$89	$79 + credits	$56	$156
5 reps	$7,950 + usage	$445	$395 + credits	$280	$780
15 reps	$7,950 + usage	$1,335	$1,185 + credits	$840	$2,340
50 reps	$7,950 + usage	$4,450	$3,950 + credits	$2,800	$7,800

A month, billed yearly where the rival offers it, October 2026. Five9 Core $159 per concurrent user, 50-seat minimum, telephony and AI usage extra. Dialpad Support Essentials $89 and Sell Premium $79 a user yearly; Sell Premium's outbound calling credits are not priced publicly. DialSheet: $29 first seat, $29 each after, month to month, plus each rep's Twilio from perRepTelephony(): power dial at 100 dials a day, parallel at 300 with answering machine detection on every dial, 21 working days, 25% voicemail, 10% connects at 3 minutes, billed minutes at $0.014, the browser leg at $0.004, one number each.

Five9 floor$7,95050 × $159, before usage

Fifteen DialSheet reps$840100 dials a day each, all in

Dialpad crossover227/daysingle-line dials a rep vs Essentials

50 parallel reps$7,800300 dials a day each, all in

Where we lose, in numbers. Against Dialpad Support Essentials, a single-line rep who power-dials past about 227 numbers a day costs more on a DialSheet seat with its own Twilio than the $89 seat, if Dialpad covers that rep’s calling in the price. At 50 reps, parallel-dialing 300 numbers a day each, DialSheet comes to about $7,800 a month, close to Five9’s $7,950 floor before Five9’s usage, so at that size the decision is about features, and a 50-agent floor that needs predictive pacing and workforce management should buy Five9. A team below 50 seats, or one that wants parallel lines for each rep without an annual commitment, is better off on DialSheet.

What a DialSheet team pays: $29 for the first seat, $29 for each rep after, no annual term. Watch the video or open it on YouTube.

Does Dialpad have a predictive dialer like Five9?

Five9 was built for outbound floors. It runs predictive, progressive, power and preview dialing with campaign management, list prioritisation and TCPA controls, the kit collections and telemarketing operations buy it for. It also sells the layer around them: forecasting, scheduling and quality management for a supervisor running hundreds of agents. Implementation takes weeks and goes through a scoping call (getvoip.com, August 2026).

Dialpad has no predictive mode. Its pricing page, read today, lists a Power Dialer and Reach Booster (local presence dialing and voicemail drop) on Support Essentials, and the progressive Dialpad Dialer sits on Sell Premium. Both call one number at a time for each agent. What Dialpad does that Five9 does not is put the phone system, meetings and the contact centre in one app, with AI transcription on every call.

DialSheet runs a single-line Power Dial and a parallel dialer from the same seat. The parallel dialer rings 2–5 lines for one rep, screens voicemail and connects the first person who answers, which is the part of a predictive dialer a small sales team wants, without the abandoned calls a predictive dialer makes when it rings more numbers than there are free agents. Lists come in from a CSV, Google Sheets or the API.

DialSheet's parallel dialer rings several lines at once, screens voicemail, and connects the first person who answers. Watch the video or open it on YouTube.

Five9 vs Dialpad in reviews: what people complain about

What people complain about: Five9

The bill around the seat: workforce management modules and AI usage past the bundled minutes raise it well above the tier price, there is no free trial, and implementations run weeks (getvoip.com, August 2026). Its seat expectations price out small teams by design: the platform is sold through a scoping process.

What people complain about: Dialpad

Tier gating: the stronger coaching and analytics sit in Advanced and Premium, workforce management only in Premium, which is annual only. No predictive dialing and no full campaign engine for an outbound floor (getvoip.com, August 2026), so larger support teams bolt on a third-party WFM tool below Premium.

We have no third-party rating of our own to set beside theirs; the proof further down is where to check us.

Five9, Dialpad and the alternatives: pick it if

Option	Price	Pick it if	Key advantage
DialSheet	$29/month per seat; free to start	You want a power dialer and a 2–5 line parallel dialer in one seat, with no annual contract and no seat minimum	$840 a month for fifteen reps at 100 dials a day, all in; parallel lines for each rep
Five9 Core	$159/concurrent user, 50-seat minimum	You run a floor of 50 or more agents that needs predictive pacing, TCPA list rules and workforce management	Predictive, progressive, power and preview dialing in one contact centre
Dialpad Support Essentials	$89/user/mo yearly	You run an inbound support queue with routing across voice and chat, and make some outbound calls	Omnichannel routing, a power dialer and AI transcripts, with the phone system in the same app
Dialpad Sell Premium	$79/user/mo yearly + calling credits	You want live AI coaching on every sales call inside the same account as your phones	Real-time transcription, AI playbooks and scorecards during the call
Talkdesk or Genesys	$75–105/user/mo	You want a full contact-centre suite without Five9’s published seat floor	Inbound routing, IVR and analytics at a lower entry than Five9 Core

Seat prices read October 21, 2026 (Dialpad), October 6, 2026 (Five9) and October 11, 2026 (Talkdesk, Genesys). Aircall and RingCentral RingCX are the other contact-centre-lite options buyers shortlist. DialSheet figures computed from our published pricing and Twilio's published rates.

What DialSheet does not do

Where Five9 or Dialpad is the better buy DialSheet is an outbound dialer and CRM, not a contact centre: no IVR, call queues or omnichannel routing for inbound support, no workforce management or forecasting, no predictive pacing for a floor of agents, no live in-call AI coaching (summaries and script scoring arrive after the call), and no HIPAA or PCI attestations. Calls run on your own Twilio account, about five minutes to connect, and you manage the numbers there. A support team should shortlist Dialpad Support; an outbound floor of 50 or more agents that needs predictive dialing should shortlist Five9. For a sales team below that floor whose job is outbound calling, that pays by the month or wants parallel dialing per rep, DialSheet is the pick, and it runs beside either contact centre on separate numbers.

If you are buying for a team

A DialSheet team is $29 for the first seat and $29 for each rep after it, with no minimum: about $280 a month all in for five reps at 100 dials a day, against $445 on Dialpad Support Essentials and $7,950 on Five9 with its floor applied. What ships in that seat for a manager: assign leads to reps, or let the team work a shared pool; a caller ID per rep, pinned to that rep; shared call scripts, so a new hire opens the same way as the floor; a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range. Our published accountancy outbound floor runs its calling on it. If Five9 is the tool you are leaving, Five9 alternatives prices every option below the 50-seat floor; if Dialpad is, Dialpad alternatives does the same, and Dialpad vs Nextiva prices Dialpad’s other common pairing.

The team view: every rep's dials, connects and talk time, live, from the same seat. Watch the video or open it on YouTube.

Who runs on it

Production numbers on our own customer pages and a customer's story on their own site.

Five9, Dialpad or DialSheet: which should you buy?

Our opinion, and we are not neutral

We build DialSheet, so weigh this accordingly. Having priced every dialer in this category line by line: for a team whose day is dialing a list, DialSheet does the same core job as Five9 and Dialpad, with power dialing, call recordings and transcripts, AI call summaries, a built-in CRM and parallel dialing included in Pro, and it costs about $840 a month for fifteen reps at 100 dials a day all in, against $7,950 on Five9 Core with its 50-seat floor and $1,335 on Dialpad Support Essentials. It is also moving faster (we shipped 251 changes across 15 releases in the 30 days to September 8, 2026) because the people using it are the ones asking for the changes. Where it loses to Five9 and Dialpad is narrow and specific, and it is listed below rather than buried. The teams running on it are published with their numbers at dialsheet.io/customers: a 12-seat UK accountancy practice that put a nine-rep calling floor live in a day, a two-person US acquisition team sustaining about 8,200 dials a month, a solo funding desk at 1,335 calls last month, and an insurance agency at about 1,000 calls a month, retained month over month.

DialSheet

An outbound sales team below 50 seats. Power and 2–5 line parallel dialing in a $29 seat, no minimum, no contract; the free plan to start.

Dialpad Support Essentials

A support team that also makes some outbound calls. Omnichannel routing and a power dialer at $89 a user yearly, no published floor.

Dialpad Sell Premium

Sales reps who need live AI coaching during every call. Real-time transcription and AI playbooks, $79 a user yearly plus calling credits.

Five9

A floor of 50+ agents needing predictive dialing and workforce management. Predictive pacing, TCPA list rules, forecasting and scheduling in one contact centre.

DialSheet beside it

A team keeping its Dialpad phones and adding a dialer. $355 for five reps on Dialpad Connect plus DialSheet, against $445 on Support Essentials.

Five9 vs Dialpad questions

Is Five9 or Dialpad better for an outbound sales team?

For a sales team under 50 seats whose job is calling a list, DialSheet is the better buy than either: a power dialer and a 2–5 line parallel dialer in one $29 seat, month to month, with no seat minimum; fifteen reps power-dialing 100 numbers a day are about $840 a month all in, calls included. Between the two, Five9 is the outbound contact centre (predictive, progressive, power and preview dialing, compliance tooling) but bills at least 50 seats of Core at $159, $7,950 a month before usage. Dialpad Support Essentials at $89 a user yearly has a single-line power dialer, local presence and voicemail drop, and no published seat minimum. Neither sells a parallel dialer.

Five9 vs Dialpad pricing: what does each charge per user?

Five9 published Digital at $119 (digital channels only, no voice) and Core at $159 per concurrent user a month with a minimum of 50 seats when we read five9.com/products/pricing on October 6, 2026; Plus and Enterprise are quote-only and usage is billed on top. Dialpad Support, read October 21, 2026, is Essentials $89, Advanced $119 and Premium $149 a user a month billed yearly ($109 and $145 monthly; Premium is annual only), and Dialpad Sell Premium is $79. Fifteen reps: $7,950 a month on Five9 Core with the floor applied, $1,335 on Dialpad Support Essentials, $840 on DialSheet with every call included.

Does Dialpad have a predictive dialer like Five9?

No. Dialpad Support Essentials lists a Power Dialer and Reach Booster (local presence and voicemail drop), and Dialpad Sell Premium has the progressive Dialpad Dialer; both call one number at a time for each agent, and Dialpad sells no predictive mode. Five9 offers predictive, progressive, power and preview dialing with list rules and TCPA controls, priced for floors of 50 seats or more. DialSheet sits between them: a single-line Power Dial on every plan and a 2–5 line parallel dialer for each rep at $29/month per seat, with no seat minimum and no predictive pacing for a floor of agents.

Can a 15-person team buy Five9?

Only by paying for 50. Five9 states a minimum of 50 seats on its published Core bundle, so a 15-person team pays about $7,950 a month, $530 for each person actually logged in, before telephony and AI usage. The same fifteen reps cost $1,335 on Dialpad Support Essentials and about $840 on DialSheet at 100 dials a day each, Twilio minutes included, with a 2–5 line parallel dialer in the seat and no annual term.

Who are the Five9 biggest competitors?

As contact-centre suites: NICE CXone, Genesys Cloud CX (CX 1 $75 a user a month on an annual commitment), Talkdesk (Voice Essentials $105), RingCentral RingCX ($65 a user yearly), 8x8 and Dialpad Support ($89). For an outbound sales team below Five9's 50-seat floor, the competitor those lists leave out is DialSheet: power and 2–5 line parallel dialing at $29 a seat, month to month, on your own Twilio at ~$0.014/min.

Talkdesk vs Five9: which is cheaper for a small team?

Talkdesk publishes Voice Essentials at $105 and Elite at $165 a user a month, and sells Talkdesk Express to US and Canadian businesses under 50 employees with 25 licences included; Five9 Core is $159 a concurrent user with a 50-seat minimum, so Talkdesk's published voice seat costs less at every size, and below 50 agents Five9's floor widens the gap: ten agents are about $1,050 a month on Talkdesk Voice Essentials against $7,950 on Five9. For a team whose calls are outbound sales rather than inbound queues, DialSheet costs less than both: $29 a seat with a 2–5 line parallel dialer, no minimum, about $280 a month all in for five reps at 100 dials a day.

dialpad.com/pricing read on October 21, 2026; five9.com/products/pricing read October 6, 2026; review points from getvoip.com (August 4, 2026). Five9 bills telephony and AI usage on top of the seat, and Dialpad does not publish the price of its outbound calling credits, so those columns are floors. Confirm prices with the vendor before you buy. DialSheet figures are computed from our published pricing and Twilio’s published rates. We build DialSheet, so weigh this as a disclosed first-party comparison.