Head to head · October 2026

Close vs Pipedrive in 2026: pricing, calling, and which to buy if your team lives on the phone

By Abhi Chawla, founder · Last updated October 15, 2026

Close and Pipedrive are both small-business sales CRMs, and the comparisons on page one line them up on pipelines and seat prices. The difference that decides the bill for a team that cold calls is simpler: Close can dial and Pipedrive cannot. This page prices both with the calling included, for three reps.

TL;DR — our pick, and we build it

For a sales team choosing between Close and Pipedrive because it needs to call, DialSheet is the pick: a pipeline, a power dialer and a 2–5 line parallel dialer in one $29 seat, month to month, with no seat minimum. Start free; add seats as reps join.

$168Three DialSheet reps power-dialing 100 numbers a day each, all in: seats, Twilio minutes on both call legs and a number each. Close Growth for the same three is about $369 with its call usage.
$0Built-in calling on Pipedrive, at any tier. Its help centre sends you to a Marketplace app, a second bill per rep. DialSheet is the dialer, with the pipeline included.
2–5Parallel lines per rep in the DialSheet seat, month to month. Close’s faster mode is a predictive dialer on Scale at $139 a user; CloudTalk’s parallel add-on for Pipedrive teams is billed annually.
$2,412A year’s difference for three reps at 100 dials a day against Close Growth at its annual-billing price; DialSheet’s figure is the month-to-month seat.

Pick something else if you need Close’s depth in email sequences and workflows with calling in the same record (Close Growth), or you are keeping Pipedrive and will sign a year with CloudTalk, whose bundled US and Canada minutes cost less than DialSheet past about 189 power dials a rep a day beside Pipedrive Growth, 93 beside Lite, and 175 parallel dials.

Screenprint illustration of a telephone box at a country crossroads at dusk, its wire running up to a pole and out of frame, the light inside the box a flat green circle, a low white sun on the horizon and one tiny figure walking toward it

If the dialer is the real purchase, the wider field is priced on the best power dialer software in 2026 and the most affordable power dialers, ranked by true cost.

Close vs Pipedrive, side by side

	Close	Pipedrive	DialSheet
Plans, annual	$9 / $35 / $99 / $139	$14 / $39 / $59 / $79	Free, then $29/seat
Plans, monthly	$19 / $49 / $109 / $149	$24 / $49 / $79 / $99	$29/seat
Free plan	No; 30-day money-back guarantee	No; 14-day trial	Yes, for one person
Built-in calling	From Essentials	None: a Marketplace app	Yes, on your own Twilio
Power dialer	Growth ($99)	Through the calling app	Free plan and Pro
Faster than one line	Predictive dialer on Scale ($139)	Through the calling app	Parallel, 2–5 lines, in the seat
Call cost	~$0.02/min passed through	Set by the calling app	~$0.014/min on your Twilio
Pipeline	Multiple pipelines from Essentials	Visual pipeline on every plan, its core	Built-in pipeline
Email automation	Workflows from Growth	Automations and sequences from Growth	Email integration and tracking on Pro; no workflow builder
Integrations	100+	500+ Marketplace apps	HubSpot, REST API, MCP, call.completed webhook

Per user a month. Close read on close.com/pricing on October 15, 2026. Pipedrive's page showed only Canadian dollars to our browser on October 15, 2026 (CA$19 / 49 / 79 / 109 annual); the USD figures are Pipedrive's US prices as read by apexure.com (September 2026) and ZoomInfo (May 2026), and match that ladder. Pipedrive calling from support.pipedrive.com, updated September 2, 2026.

Close vs Pipedrive pricing for a team that calls: the monthly bill for three reps

A seat price is not a calling bill. Close charges for calls on top of the seat; Pipedrive needs a dialer on top of the seat. Here is the month for three reps power-dialing 100 numbers a day, with the calling in.

Stack	Per rep	Three reps	What the calling is
DialSheet Pro	$56	$168	Power and parallel dialer in the seat; Twilio minutes, both legs, a number
Close Essentials	$59	$177	Click-to-call only; no power dialer
Close Growth	$123	$369	Power dialer; calls ~$0.02/min
Pipedrive Lite + CloudTalk	$54	$162	CloudTalk Starter with its Power Dialer add-on, US and Canada minutes bundled, annual
Pipedrive Growth + CloudTalk	$79	$237	The same CloudTalk seat beside Pipedrive automations
Pipedrive Growth + DialSheet	$95	$285	Keep Pipedrive; calls log back through the webhook and Zapier or Make

Annual-billing seat prices, October 2026. 100 dials a rep a day for 21 working days, our default mix (25% voicemail, 10% connects at 3 minutes). DialSheet's Twilio from perRepTelephony(): billed minutes at $0.014, the browser leg at $0.004 including unanswered rings, one number. Close usage: the same billed minutes at Close's published ~$0.02 plus a ~$1 number; Close publishes no browser-leg rate, so none is added. CloudTalk Starter $25 + Power add-on $15, billed annually, minutes included (cloudtalk.io, read October 10, 2026).

Three reps, DialSheet$168100 dials a rep a day, all in

Three reps, Close Growth$369seat plus call usage

Pipedrive Growth + CloudTalk$237annual, minutes bundled

Crossover vs that stack~189power dials a rep a day

The order changes with volume because DialSheet’s minutes are metered and CloudTalk’s are bundled. A DialSheet rep costs less than Pipedrive Growth plus a CloudTalk power seat up to about 189 dials a day, and less than Pipedrive Lite plus that seat up to about 93. Close Growth meters its calls too, so it stays above a DialSheet rep until about 2,230 dials a day, a volume no single-line rep reaches.

DialSheet pricing: $29 a seat, no seat minimum, free to start, minutes billed by your own Twilio account. Watch the video or open it on YouTube.

Parallel dialing: Close Scale vs Pipedrive plus CloudTalk vs DialSheet

A team that wants more than one line per rep has three routes. Close sells a predictive dialer on Scale at $139 a user. Pipedrive teams add CloudTalk’s Parallel add-on, $64 a seat on Starter, billed annually, up to 5 lines. DialSheet runs two to 5 lines in the $29 seat. For three reps at 300 dials a day: DialSheet about $468 (with answering machine detection on every dial), Close Scale about $627 with its usage, Pipedrive Growth plus CloudTalk parallel $309 with minutes bundled. Past about 175 parallel dials a rep a day, the Pipedrive and CloudTalk stack is the cheaper one, on a yearly bill.

Close: what you get, and what people complain about

Close was built for inside sales. Essentials ($35 a user annual, $49 monthly) has calling, SMS, email and unlimited leads; Growth ($99) adds workflows, Chloe in workflows, the power dialer and bulk email; Scale ($139) adds role-based permissions, the predictive dialer, unlimited call recording retention and live call coaching. Solo ($9) is limited to one user and 10,000 leads. Every plan now carries a monthly AI credit allowance per user.

The complaints are about what sits on top of the seat. Calls and SMS are billed as usage, passed through at about $0.02 a minute for most US calls; Call Assistant transcription is $50 a month plus $0.02 a minute; and anything automated, including the power dialer, starts on Growth, so a team that wants to dial lists pays $99 a seat before the first call. What the calling adds for a team is worked out line by line on Close CRM calling cost.

Pipedrive: what you get, and the downsides for a calling team

Pipedrive is a pipeline first: the visual deal board on every plan, email sync and AI report building on Lite ($14 a seat annual, $24 monthly), automations and sequences on Growth ($39), LeadBooster, Smart Docs and team inboxes on Premium ($59), data enrichment and a sandbox on Ultimate ($79, which also carries 20% off CloudTalk). It has more than 500 Marketplace integrations and a 14-day trial, with no free plan.

For a team that dials, its own help centre settles the main question: Pipedrive “doesn’t have a built-in calling integration”. Calls go through CloudTalk, Kixie, Aircall, JustCall, CallHippo, Toky or Circleloop, each its own subscription per rep. The other downsides are on the pricing pages: every seat is billed whether or not it is assigned, and below Ultimate, automations, reports and custom fields are capped, with $50-a-month top-up packs to lift them from Growth upward.

Keeping Pipedrive? DialSheet's call.completed webhook sends each call's outcome, notes and summary to Zapier or Make, which write it to the CRM. Watch the video or open it on YouTube.

Close vs Pipedrive alternatives, at a glance

Option	Price	Pick it if	Key advantage
DialSheet	$29/month per seat; free to start	You want a 2–5 line parallel dialer and a pipeline in one seat, month to month, with no seat minimum	$168 a month for three reps at 100 dials a day, all in; your own numbers and recordings
Close	$99/user/mo Growth, annual	You want email workflows, sequences and the power dialer on one record and will pay per seat for the suite	Calling, SMS and email built into the CRM; predictive dialer on Scale
Pipedrive	$14–79/seat/mo, annual	Your team mostly manages deals and calls through a separate app it already pays for	The visual pipeline and 500+ Marketplace integrations
Pipedrive + CloudTalk	$79/rep/mo, annual	You keep Pipedrive and each rep power-dials more than ~189 US and Canada numbers a day on a yearly contract	US and Canada minutes bundled into the dialer seat

Seat prices read October 2026; CloudTalk from cloudtalk.io on October 10, 2026. DialSheet figures computed from our published pricing and Twilio's published rates.

What DialSheet does not do

Where Close or Pipedrive is the better buy DialSheet is a dialer with a pipeline, not a full sales CRM: it has nothing to match Close’s email workflows, it has no predictive dialer, no deal-board depth to match Pipedrive’s, no quoting or e-signatures, and no native Pipedrive or Close integration (lists come in by CSV or the API; calls go back through the webhook). You connect your own Twilio account first, about five minutes. Minutes are metered, so a team keeping Pipedrive and power-dialing more than about 189 numbers a rep a day on US and Canada lists (about 93 on Pipedrive Lite) pays less for CloudTalk’s bundled minutes on an annual contract. For a team that is buying a CRM in order to dial, below those volumes, or that wants parallel dialing month to month, DialSheet is the pick.

DialSheet tracks every deal in a built-in pipeline, so a calling team does not need a separate CRM to start. Watch the video or open it on YouTube.

If you are buying for a calling team

A DialSheet team is $29 for the first seat and $29 for each rep after it, with no minimum: $145 of software for five before Twilio usage. What ships in that seat for a manager: assign leads to reps, or let the team work a shared pool; a caller ID per rep, pinned to that rep; shared call scripts, so a new hire opens the same way as the floor; a team dashboard: assigned, connected, meetings booked, no-answers and talk time per rep, over any date range. Our largest published team is a UK accountancy practice that put a nine-rep calling floor live in a day. If you are leaving Close for the price, Close CRM alternatives prices ten options for a calling team; if you want a CRM with the dialer already in it, CRMs with a built-in power dialer reads eleven of them.

Who runs on it

Production numbers on our own customer pages and a customer's story on their own site.

Close or Pipedrive: which should a calling team buy?

Our opinion, and we are not neutral

We build DialSheet, so weigh this accordingly. Having priced every dialer in this category line by line: for a team whose day is dialing a list, DialSheet does the same core job as Close and Pipedrive, with power dialing, call recordings and transcripts, AI call summaries, a built-in CRM and parallel dialing included in Pro, and it costs about $168 a month for three reps at 100 dials a day all in, with no seat minimum. It is also moving faster (we shipped 251 changes across 15 releases in the 30 days to September 8, 2026) because the people using it are the ones asking for the changes. Where it loses to Close and Pipedrive is narrow and specific, and it is listed below rather than buried. The teams running on it are published with their numbers at dialsheet.io/customers: a 12-seat UK accountancy practice that put a nine-rep calling floor live in a day, a two-person US acquisition team sustaining about 8,200 dials a month, a solo funding desk at 1,335 calls last month, and an insurance agency at about 1,000 calls a month, retained month over month.

DialSheet

A team choosing a CRM because it needs to dial lists every day. A pipeline, a power dialer and a 2–5 line parallel dialer in a $29 seat; $168 for three reps at 100 dials a day, all in.

DialSheet

A team already on Pipedrive that wants to start calling without migrating. Free to start beside Pipedrive; calls log back through the webhook and Zapier or Make, month to month.

Close

An inside sales team that wants email workflows, sequences and the dialer on one record. Calling, SMS and email are built in; the power dialer is on Growth at $99 a user.

Pipedrive + CloudTalk

A Pipedrive team whose reps power-dial more than ~189 numbers a day and will sign a year. CloudTalk’s seat bundles US and Canada minutes; Pipedrive Ultimate takes 20% off it.

Close vs Pipedrive questions

Close vs Pipedrive: which is better for a sales team that calls?

Close, if you want the CRM and the dialer from one vendor: it has calling from Essentials ($35 a user annual) and a power dialer from Growth ($99), with calls passed through at about $0.02 a minute. Pipedrive has no built-in calling, so a calling team adds a Marketplace dialer such as CloudTalk to every seat. If the calling is the reason you are buying, DialSheet is the cheaper third option: a pipeline, a power dialer and a 2–5 line parallel dialer in a $29 seat, month to month, about $168 a month all in for three reps at 100 dials a day against about $369 on Close Growth.

Is Close cheaper than Pipedrive?

No. Pipedrive's seats cost less at every tier: $14, $39, $59 and $79 a seat a month on annual billing, against Close's $9 (one user only), $35, $99 and $139. The gap narrows once you call: Pipedrive Growth plus a CloudTalk seat with its power dialer is about $79 a rep, and Close Growth with 100 dials a day of usage is about $123. On DialSheet the same rep is about $56 including Twilio minutes, with the pipeline in the seat.

Does Pipedrive have a built-in dialer?

No. Pipedrive's help centre (updated September 2, 2026) says Pipedrive "doesn't have a built-in calling integration"; calls go through a Marketplace app such as CloudTalk, Kixie, Aircall, JustCall, CallHippo, Toky or Circleloop, each billed separately. Close has calling built in from Essentials and a power dialer from Growth. DialSheet is a dialer with its own pipeline: a power dialer and a 2–5 line parallel dialer in a $29 seat, on your own Twilio account.

What are the downsides of using Pipedrive?

For a team that cold calls, three: there is no built-in calling, so every rep needs a second subscription to dial; every seat is billed whether it is assigned or not; and automations, reports and custom fields have caps below Ultimate, lifted with $50-a-month top-up packs from Growth upward. There is no free plan, only a 14-day trial. Pipedrive's visual pipeline, 500+ integrations and lower seat prices are why teams that mostly manage deals pick it anyway.

Is Close a good CRM?

For inside sales teams that live on the phone, yes: calling, SMS and email are built in, the power dialer is on Growth ($99 a user annual) and a predictive dialer on Scale ($139), and there is a 30-day money-back guarantee. The costs to watch are that workflows and the power dialer start on Growth, calls are billed on top at about $0.02 a minute, and Call Assistant transcription is $50 a month plus $0.02 a minute. A team buying Close mainly for the dialer can get a power and parallel dialer with a pipeline on DialSheet for $29 a seat.

What's the best platform to switch to if I'm outgrowing Close but want a similar workflow?

DialSheet, if what you use most in Close is the dialer: a power dialer, a 2–5 line parallel dialer, a pipeline, call recordings and AI call summaries are in a $29 seat, month to month, with calls on your own Twilio at ~$0.014/min. It has no workflow builder to match Close's and no predictive dialer. If you use Close mainly as a pipeline and email tool, Pipedrive Growth ($39 a seat annual) covers that for less, and you keep calling through a Marketplace app or a dialer like DialSheet beside it.

close.com/pricing, pipedrive.com/pricing (Canadian dollars to our browser) and support.pipedrive.com read on October 15, 2026; Pipedrive’s USD prices as read by apexure.com (September 2026) and ZoomInfo (May 2026); CloudTalk on October 10, 2026. Confirm both vendors’ prices before you buy. DialSheet figures are computed from our published pricing and Twilio’s published rates. We build DialSheet, so weigh this as a disclosed first-party comparison.